Why Buy from Us?
Why Buy from SolarTech Direct?
The entire team at SolarTech Direct is committed to your satisfaction and that you have the best customer experience as possible. We welcome any and all questions you have about the products on our website.
Here are the top 8 reasons to purchase from SolarTech Direct:
1. Safe, secure ordering
2. Price guarantee - for select manufacturers
We guarantee that we offer the best prices online for select manufacturers. If you come across another online retailer that sells the same item at a lower price within one month of purchase, please let us know, and in most cases, we'll refund the original payment for the difference in price. Learn more about our price guarantee here.
3. Free shipping
Free ground shipping within the Continental U.S. on all items listed on our site from the following brands: Attic Breeze, Fronius, Go Power, Heliatos, Samlex, SMA, SolarEdge, Zamp Solar.
4. Customer service
This is a top priority for us. We’re here for you, and we’re committed to delivering a WOW experience. You can expect fast communication from us, and we will respond to all inquiries from our paying customers within 24 hours, excluding weekends and holidays. When you place your order, you will receive a confirmation email from us immediately. We will also immediately notify you when your product has shipped, and you’ll receive a tracking number right away.
5. Volume discounts
If you need to purchase a large quantity of items, please send us an email at firstname.lastname@example.org and we can negotiate special pricing for your volume order.
6. Easy returns
You may return most items for a full refund, minus shipping charges and a 15% restocking fee, within 30 days from date of purchase. All items must be unused and in original condition in the original packaging. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For more details, see our Shipping & Return policy page.
We’ve hand selected only those manufacturers that deliver high quality, reliable and durable products. We’ve researched customer reviews on their products, and that the products have passed rigorous testing standards. All items have been inspected before leaving the warehouses.
8. No Sales Tax (except WA)
For all deliveries outside Washington state, you don't have to pay sales tax.